The five hats of a manager

Who should attend?

People responsible for applying the organizational policy on dealing with situations of violence and harassment, professionals, HR advisors, managers and people in authority.

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Description

This training course is based on the hypothesis that managers are called upon to wear five hats alternately or concurrently, depending on the situations they face. These hats, which enable interventions that are sometimes preventive and other times curative, are essential for managers, who will be made more aware of their own responsibility in this respect and the latitude they have to do so.

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Objectives

1. Define psychological harassment and specify the employer's legal obligations;
2. Distinguish between management rights and abuse of rights;
3. Know how to apply the organization's Harassment Policy;
4. Recognize the risk factors that can lead to harassment;
5. Recognize the protective factors that can be put in place to reduce the risk of deterioration in a team's relational climate;
6. Recognize certain warning signs that may indicate the presence of conflict/psychological harassment within a group;
7. Intervention strategies to prevent psychological harassment;
8. Identify actions to take when faced with a potential psychological harassment situation;
9. Intervene effectively to defuse conflicts and promote a healthy work climate within your team;

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Contents

• Work climate risk factors: incivility, conflict, poor work performance, insubordination, etc.
• Protective factors in the work climate: Ingredients to cultivate
• The employer's legal responsibility to prevent and stop: the corollary obligation of managers
• The distinction between management rights and abuse of rights
• Intervention strategies and their premise: managerial courage
• The consequences of inaction
• The limits of managerial intervention

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Teaching method

Theoretical presentations, practical exercises and case studies.