The aim of this approach is to shed light on the different dynamics at play in a group conflict, and to define its individual, structural and organizational roots, prior to introducing one or more alternative dispute resolution methods.
Using testimonials from people in the area concerned, the neutral evaluator gathers data on the risk factors that have contributed to the deterioration of the work climate and the maintenance of tensions over time, as well as on the protective factors that can temporarily alleviate tensions in order to potentiate them.
Our dispute resolution professionals inform the organization without delay of any situation that may involve the employer's legal liability, for example, when prohibited vexatious conduct is identified. If necessary, other measures to deal with the situation will be recommended.
A neutral evaluation report is produced as part of this process. It includes a comprehensive summary of the issues identified, as well as recommendations on the most appropriate dispute resolution and workplace climate restoration processes for a lasting resolution of the situation.
