The firm brings together professionals in law, human resources, psychology and related disciplines. We offer services and training for the prevention and treatment of conflict, incivility and harassment in the workplace, in civil and commercial matters.
Setting up appropriate methods of dispute prevention and resolution (DPR) means tailoring the processes chosen to meet the needs of the parties involved, while enabling the organization to achieve its mission.
Promote the commitment of individuals and groups to resolving their own problem situations, by maximizing awareness-raising, coaching and training activities.
Act as quickly as possible on the slightest report of any difficult relational situation, whether or not it resembles harassment.
Encourage direct communication, dialogue and collaboration between the parties involved in the dispute, at any stage of the handling process.
Identify and intervene on risk factors (relational, structural or organizational) that fuel the escalation of relational tensions.
Implement procedures and methods commensurate with the nature of the issues at stake and the complexity of the problems.
Adopt policies and procedures based on conflict management rather than complaint handling.
Identify and put an end to situations of psychological harassment in accordance with the best practices of mediation and investigation, using neutral, independent and competent third parties, when a report or complaint, considered admissible, is received by a person in authority.
Consider, at all stages of dealing with situations of incivility, conflict or harassment, the possibility of using collaborative resolution methods (assisted dialogue, facilitation, mediation).
Our ethical and deontological standards encourage transparency and full disclosure of sensitive information by stakeholders, as well as their adherence to the various settlement procedures implemented by our professionals.
experience in PRD
in Quebec
mediations
people trained or made aware of our activities
harassment investigations and admissibility analyses
a firm that participates in the establishment of generally recognized standards in the practice of mediation and investigation in Quebec
neutral assessments, facilitation and recovery processes within work teams
