Who should attend?
Employees, managers and people in positions of authority.
Description
Beyond Words is a training capsule (E-learning) designed to raise awareness of the issues of incivility, harassment and sexual violence among all employees in your organization. This audiovisual training course combines case vignettes with the analysis of one of our team's organizational psychologists. This approach enables employees to visualize in concrete terms the dynamics of escalating and de-escalating relational tensions in the workplace.
By listening to the realistic scenarios that are the subject of the testimonials, participants can identify problem behaviors and effective strategies for resolving them, thus fostering active and engaging learning. The analysis provided by the expert adds an extra dimension. Her expertise enables her to analyze the subtleties of situations, explain the psychological mechanisms at play and suggest appropriate solutions.
Objectives
- Define and distinguish between the concepts of psychological harassment, incivility, conflict, sexual violence and the risk factors associated with these issues;
- Clarify the roles and responsibilities of each person, whether directly involved or a witness, in order to react appropriately and contribute to the effective management of these situations;
- Implement concrete strategies to prevent and resolve conflicts while maintaining a respectful and harmonious work environment;
- Understand the specific roles and responsibilities of managers in maintaining a healthy and respectful work environment;
- Know the different intervention processes in difficult relational situations
Contents
- A complete explanation of the concepts of harassment, incivility, conflict and sexual violence;
- Clarification of the responsibilities of employees, whether directly involved or as witnesses;
- Putting forward concrete practices to prevent and resolve conflicts, while maintaining a respectful and harmonious working climate;
- Roles and responsibilities of managers within the organization in terms of work climate;
- A framework summarizing the stages of the various possible processes involved in the emergence of a difficult relational situation, and presenting the spectrum of interventions they may involve with regard to the given situation: in particular, referral, counseling, informal, formal and collaborative modes, or administrative and disciplinary measures.
Teaching method
Online training for independent viewing (E-learning)
