The role of respondents in harassment cases: Strategies and tools for optimal handling of reports and complaints

Who should attend?

Professionals responsible for applying the anti-harassment policy, human resources professionals

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Description

This training enables participants to understand the process of complaint admissibility analysis, to develop their skills to intervene effectively in situations of sexual harassment and violence, and to ensure appropriate management of reports and complaints. Participants will be introduced to admissibility analysis, enabling them to verify whether the conduct reported to the employer, if proven, could constitute psychological or sexual harassment in the workplace. Participants will also be equipped to identify signs of harassment and coordinate interventions in collaboration with internal and external resources. The course covers the practical aspects of managing reports and complaints, the essential steps in handling a case, preventive intervention, and techniques for creating a respectful and safe work environment.

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Objectives

1. Understand the legal framework and the employer's obligations in terms of harassment prevention and management; 
2. Identify and distinguish between situations that may constitute a breach of civility, conflict, harassment or violence of a sexual nature;  
3. Know the best practices for handling a report or complaint within the organization; 
4. Identify the criteria for admissibility of a complaint of psychological harassment ;
5. Understand the limits of your role vs. the various stakeholders in your organization; 
6. Apply the steps involved in handling a case while respecting confidentiality and the rights of the parties involved. 
7. Accompany the parties involved after handling a harassment complaint.

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Contents

• Employers' legal obligations to prevent and deal with harassment in the workplace; 
• Definitions of the concepts surrounding the notion of harassment;
• Roles and responsibilities of the harassment responder; 
• Best practices in harassment prevention ;
• Criteria for admissibility of a complaint of psychological harassment;
• Processes and possible interventions when handling a report or complaint, including interim measures to be put in place ; 
• Interventions with the organization's stakeholders in the management of the case.

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Teaching method

Theoretical presentations, practical exercises/case discussions.