Challenging employees: Understanding and demystifying dysfunctional behavior in the workplace

Who should attend?

Managers at all hierarchical levels and HR professionals (respondents)

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Description

The "Managing Challenging Employees or Understanding and Demystifying Dysfunctional Behavior in the Workplace" training course is designed to help managers, supervisors and HR leaders better understand and manage disruptive or inappropriate behavior in the workplace. The main objective is to provide participants with practical tools and effective approaches to differentiate between so-called difficult personalities and dysfunctional behaviors, and to enable them to intervene appropriately according to the situations encountered.

Through this training, participants will learn to identify the different types of employees (troubled, difficult or pathological) and adopt the best management practices adapted to each case. The aim is to reinforce the role of managers in maintaining a harmonious and productive work environment.

In short, this course provides essential skills for preventing, managing and resolving conflicts linked to dysfunctional behavior within teams.

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Objectives

1. Recognize the manager's role in managing dysfunctional behaviors in the workplace
2. Differentiating between different types of employee (troubled, difficult and pathological) and understanding the effects on the workplace
3. Acquire appropriate intervention methods according to typologies
4. Raising awareness of best practices for preventing dysfunctional behavior
5. Addressing and documenting situations

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Contents

1. Distinguishing between difficult personalities and dysfunctional behavior
2. Definition of personality types and associated behaviors
3. Definition of dysfunctional behaviors: actions or reactions that actively harm the work environment, productivity and employee well-being.
4. Presentation of the incident analysis grid
5. Presentation of best management practices for each case, addressing confidentiality issues
6. Raising awareness of managerial pitfalls and posture issues in support measures

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Teaching method

Theoretical presentations, practical exercises and case discussions.