Challenging employees: Best practices for intervening and fostering constructive behavior

Who should attend?

Managers at all hierarchical levels and HR professionals (respondents)

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Description

This training course is designed to help managers, supervisors and HR officers better understand and manage disruptive or inappropriate behavior in the workplace. The main objective is to provide participants with practical tools and effective approaches to differentiate between so-called difficult personalities and dysfunctional behaviors, and to enable them to intervene appropriately according to the situations encountered.

Through this training, participants will learn to identify the different types of employees facing challenges and adopt the best management practices adapted to each situation. The training aims to reinforce the role of managers in maintaining a harmonious and productive work environment.

This training course provides essential skills for preventing, managing and resolving conflicts linked to problematic behavior within teams.

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Objectives

1. Become fully aware of the manager's role in detecting, preventing and managing problematic behavior in the workplace, while ensuring a respectful and safe climate.
2. Identify and differentiate typical profiles of employees with challenging behaviors and analyze their impact on work dynamics, team cohesion and organizational performance.
3. Master intervention strategies adapted to different types of employees, taking into account context, relationship issues and legal obligations.
4. Develop a proactive approach to prevention, drawing on best practices to minimize risks and create a harmonious working environment.
5. Master intervention strategies adapted to different types of employee, taking into account the context, relational issues and legal obligations.
6. Acquire the skills needed to effectively address problematic situations, using assertive communication techniques and documentation tools that comply with organizational and legal requirements.

Contents

1. Distinguishing between difficult personalities and problem behaviors
2. Definition of personality types and associated behaviors
3. Definition of problem behaviors: actions or reactions that actively harm the work environment, productivity and employee well-being.
4. Presentation of the incident analysis grid
5. Presentation of best management practices for each case, addressing confidentiality issues
6. Raising awareness of managerial pitfalls and posture issues in support measures

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Teaching method

Theoretical presentations, practical exercises and case discussions.