Develop your communication skills to maintain a healthy work climate

Who should attend?

Managers or employees of all hierarchical levels

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Description

This course is designed to enable participants to master their communication skills and use them effectively to foster a positive and productive work environment. Through this training, you'll learn to better understand your own interpersonal communication style and adapt it to the needs of each situation, in particular according to the interlocutor (generation, culture, frame of reference).

The main objectives are to make you aware of the obstacles to communication, and to teach you the art of feedback, in order to strengthen mutual understanding. You'll learn to determine when it's more relevant to share information or to make it understood, and to clearly define the effect you want to produce in your exchanges, as well as the most appropriate communication channel.

In short, this training course will enable you to develop the key skills needed to use communication as a genuine tool for managing, collaborating and maintaining a healthy work climate, while enhancing the effectiveness of exchanges within your teams.

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Objectives

1. Become aware of your dominant communication style
2. Identify different communication styles and understand their effects in the workplace
3. Analyze your own communication style and understand its impact on others.
4. Learn to adjust your communication style to suit your audience (generation, culture, frame of reference)
5. Understanding intergenerational and intercultural differences in communication.
6. Adapt your message to maximize comprehension according to context (e.g., age, role, cultural values)
7. Identifying and overcoming communication barriers
8. Experimenting with the art of feedback
9. Learn to give and receive feedback constructively.
10. Differentiate between situations where it's important to transmit information in a directive manner (to make known) and those where it's more relevant to encourage understanding and commitment (to make understood).
11. Choosing the right communication channel for the right effect

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Contents

Communication styles

1. Defining the four main communication styles 
2. Advantages and limitations of each style
3. How to identify your own style and its impact on professional relationships
4. Practical exercises to adjust your communication style to the situation at hand

Inclusion at the heart of communication

1. Cultural and generational differences in communication
2. Cultural differences in expectations, values and communication behaviours
3. Techniques for adapting your message to your interlocutor, taking these differences into account

Communication barriers

1. The different types of communication barrier 
2. Cognitive biases and their impact on message reception
3. How to overcome these obstacles using strategies such as active listening, reformulation and empathy

 The art of feedback

1. The principles of constructive feedback 
2. Practical group feedback exercises to practice giving and receiving feedback
3. Managing emotions during feedback and avoiding defensive reactions

Choosing the right communication channel

1. Different communication channels: face-to-face, telephone, e-mail, instant messaging, meetings, etc.
2. Choosing the right channel for the right communication objective

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Teaching method

Take a self-assessment to determine your interpersonal communication style.

Interactive presentations to introduce key concepts of communication and its obstacles.

Practical workshops to experiment with feedback, active listening and adapting communication style.

Role-play to practice best practices in effective feedback in a variety of contexts.