Professionnels en prévention et règlement des différends S.A. (hereinafter, "PRDSA") recognizes the importance of protecting your personal information. The purpose of our privacy policy (hereinafter, the "Policy") is to describe how we collect, use and disclose your personal information when you use our website, and what your rights are in this regard.
This Policy does not apply to third-party Web sites, including those that may be accessed through links on our Web site. If you visit a third-party Web site, it will have its own policies, which we invite you to consult before submitting your personal information, if applicable.
What is "personal information"?
The term "personal information" refers to any information about a natural person that allows, directly or indirectly, that person to be identified. This could include your name, e-mail address, telephone number, date of birth and financial information (including credit card information).
Business contact information, such as your title, e-mail address, business address or telephone number, is public personal information.
What personal information do we collect?
When you use our website, we may collect the following personal information from you:
In all cases, we strive to limit the amount of personal information we collect to that which is strictly necessary for the purposes described in the section " What do we use your personal information for? ". We do not knowingly collect personal information from minors.
Do we collect information through cookies?
When you browse our website, we collect certain information through cookies and other tracking technologies.
Cookies are small text files containing a unique identification number that are automatically deposited on a visitor's computer. Session cookies track information during an open session and are stored only temporarily in your computer's memory. Persistent cookies are deposited on a visitor's computer until they expire or the visitor deletes them.
We use essential and functional cookies to enable you to navigate our website, to use its functionalities and to personalize your navigation according to your preferences (for example, according to your language preference). You can choose whether or not to enable some of these functional cookies when you connect to our site. However, if you refuse these cookies, your browsing experience may be affected.
We also use Google Analytics to collect information about your use of our website (for example, the pages you visit most often, and any error messages you may receive). This information is anonymous and we use it solely to improve the efficiency and operation of our website. You can choose whether or not to enable these cookies when you log on to our site.
If you would like more information about cookies, please visit the All About Cookies site, or contact us as indicated in the " How to reach us " section.
How do we collect your personal information?
We collect your personal information directly from you with your consent when you contact us or fill out a form on our website. We may, however, collect your personal information from third parties with your consent, or where permitted by law (for example, government agencies, financial institutions or other service providers).
How do we obtain your consent?
Generally, we collect, use and disclose your personal information only with your consent. In some cases, however, the law provides that we may collect, use or disclose your personal information without your consent (for example, when we are required to disclose your information under a subpoena or court order).
By contacting us, voluntarily completing a form with your personal information and browsing our website, you consent to the collection, use and disclosure of your personal information in accordance with this Policy. If you provide us with the personal information of a third party, you represent that you have the necessary consent or authority to allow us to collect, use and disclose such information in accordance with this Policy.
Subject to certain legal or contractual restrictions, you may withdraw your consent at any time by contacting us as indicated in the " How to contact us " section.
How do we use your personal information?
In general, we use your personal information for the following purposes:
With whom do we share your personal information?
Your personal information is accessible only to our employees and agents whose duties require it. We may also share your personal information with third parties, when required by law, or with service providers (for example, our cloud hosting service providers or our accounting department). In the latter case, we take the necessary measures to adequately protect your personal information by adopting specific contractual measures and by limiting the sharing of your personal information.
Is your personal information shared outside Quebec?
The personal information we collect is hosted on secure servers that may be located outside Quebec, including elsewhere in Canada. We may also share your personal information with business partners outside Quebec (for example, in Ontario) in the course of providing our services. When your personal information is shared outside Quebec in this way, we carry out a privacy impact assessment and put in place contractual commitments to protect the confidentiality of this information.
How long do we keep your personal information?
We retain your personal information only as long as necessary for the purposes set out in the Policy and to comply with our legal, ethical and regulatory obligations. After that time, your personal information will be securely destroyed or made anonymous.
How do we protect the confidentiality of your personal information?
The personal information we collect is kept confidential in accordance with applicable legislation. In addition, if you choose to send us personal information by e-mail or through a form available on our Web site, we will use only the information required to respond to your message and follow up on it, ensuring that it is kept confidential.
We also take reasonable organizational, technical and physical security measures to protect your personal information against loss, theft, unauthorized access, use and disclosure. For example, we restrict access to our offices and computer equipment, and make our staff aware of the security and confidentiality of the personal information to which they have access.
What are your rights?
You have the following rights:
To exercise any of these rights, please contact us as indicated in the " How to reach us " section.
How can you reach us?
If you would like to know more about the protection of your personal information or wish to exercise your rights or make a complaint, please contact Jérémie Janosz, our Privacy Officer, at the following coordinates:
Address: 1080 Côte du Beaver Hall, Suite 1610, Montréal, H2Z 1S8
E-mail: jeremie.janosz@prdsa.ca
How do we update our Policy?
Our Policy may be updated from time to time to reflect legislative or operational changes within our organization. Although notices of updates may be used, the posting of the revised Policy will be deemed sufficient notice. Your continued use of our website constitutes your acceptance of this Policy and any updates.
The Policy was last updated on September 15, 2023.